Have questions?
We’ve gathered answers to some of the most common inquiries about our services, process, and how we can help your business grow. If you don’t find what you’re looking for, feel free to contact us. We’re always happy to help.
General Questions
What services do you offer?
We provide a full range of digital solutions, including website development, branding and design, AI automation, digital marketing, HubSpot CRM setup, consulting, and video editing.
Who do you work with?
We work with small and medium businesses from various industries, helping them grow and succeed online.
How do we get started?
Simply reach out through our contact form or book a free consultation. We’ll discuss your goals and recommend the right solutions for your business.
What is your pricing structure?
Pricing depends on the scope and type of project. After understanding your needs, we provide a clear, customized quote with no hidden fees.
Can you work with our existing systems and tools?
Yes, we can integrate and automate your current platforms, ensuring a seamless transition and workflow.
Do you offer ongoing support?
Yes, we provide ongoing support, updates, and training to help you get the most from your digital solutions.
Where are you based? Do you work with clients outside Canada?
We are based in London, Ontario, Canada and proudly work with clients both locally and internationally.
What makes PineLogic.ca different?
We combine technical expertise with a personalized, client-focused approach. Our solutions are tailored, transparent, and designed for real results.
What if I have more questions?
We’re always happy to help! Contact us anytime and we’ll respond as soon as possible.
Web Development
How long does it take to build a website?
Typical projects take 4–8 weeks depending on complexity, content, and integrations. Rush timelines are available on request.
Can I update the website myself after it’s launched?
Yes! We build on user-friendly CMS platforms (like WordPress or custom dashboards) and provide training so your team can manage content confidently.
Will my website be mobile-friendly?
Absolutely. Every site we build is fully responsive, meaning it works seamlessly across phones, tablets, and desktops.
Is SEO included in your web development services?
All our websites include basic SEO setup, such as fast loading speeds, clean code, and proper metadata. We also offer ongoing SEO support if needed.
What do you need from me to get started?
We’ll need your business goals, content (like text and images), and feedback during the design process. Don’t worry, we guide you every step of the way.
Can you redesign my existing website?
Yes, we can redesign your current website to give it a fresh, modern look and improved functionality. We’ll work with you to understand your goals and create a site that better represents your business.
Digital Marketing
How long before I see results from digital marketing?
It depends on the channels used. SEO may take 2–3 months, while PPC can drive results immediately. We focus on both short-term wins and long-term growth.
Do you manage everything or work with in-house teams?
Both. We can manage your digital marketing entirely or collaborate with your internal team and tools.
Do I need all the services listed above?
Not necessarily. We’ll recommend the channels and services that best fit your goals, audience, and budget.
How do you report performance?
We provide easy-to-understand monthly reports with KPIs, campaign insights, and next steps.
HubSpot CRM Solutions
Do I need to be on a specific HubSpot plan to work with you?
No. We work with Starter, Pro, and Enterprise plans and can help you choose the right one.
Can you help migrate data from our old CRM?
Yes, we handle data migration and ensure a smooth transition from your current system to HubSpot CRM.
What if I’ve already set up HubSpot but things are messy?
We offer audits and cleanups to streamline your setup and make it work the way it should.
Can you train my team?
Yes. We offer custom training sessions and documentation to help your team adopt HubSpot confidently.
Can HubSpot integrate with other tools we use?
Yes, HubSpot connects with many popular tools like Google Workspace, Slack, Shopify, and more.
AI Automation
What is automation and how can it help my business?
Automation uses technology to handle repetitive tasks and workflows, saving you time and reducing manual errors so your team can focus on more important work.
Do I need technical experience to implement AI automation?
Not at all. We manage the entire process and offer training/support for your team.
Which business processes can be automated?
Many processes can be automated, including data entry, lead management, social media posting, email marketing, reporting, and more.
What’s the ROI on automation?
Many clients see a 3x–10x return within the first 3–6 months. We’ll help you track the metrics that matter.
Is automation secure?
Yes. We follow best practices and work with trusted platforms to ensure your data stays secure and private.
How quickly can automation be set up?
Basic automations can be up and running within days, while more complex solutions may take a few weeks. We’ll provide a clear timeline for your project.
Branding & Design
What does your branding and design service include?
Our service covers everything from brand strategy and logo creation to visual identity, brand guidelines, and marketing collateral design.
Our service covers everything from brand strategy and logo creation to visual identity, brand guidelines, and marketing collateral design.
Yes, we can help update or modernize your current brand to better reflect your business and connect with your audience.
How long does the branding process take?
Typically, our branding projects span 4–6 weeks, depending on the scope and complexity.
Will I receive all the necessary files and guidelines?
Absolutely. We provide all the essential files and a comprehensive brand guideline document to ensure consistency..
Can you design marketing materials like business cards and brochures?
Yes, we offer design services for a wide range of marketing materials, both digital and print.
Do you provide video editing services?
Yes, we offer professional video editing to help you create engaging content for your website, social media, or marketing campaigns.
What types of videos can you edit?
We edit a variety of video content, including promotional videos, interviews, product demos, event highlights, and social media clips.
Will I own the final designs and video assets?
Yes, once your project is complete, you will own the rights to all final designs and edited videos.
Consulting & Training
What types of businesses do you support?
We work with startups, nonprofits, and growing teams — especially those in transition, scaling up, or facing digital challenges.
Can you customize training for our team?
Absolutely. Every workshop, session, or resource is tailored to your tools, your team, and your goals.
Do you offer remote training?
Yes! We support online, in-person, and hybrid formats. Flexibility is part of the plan.
I’m not sure if I need training or consulting, what should I do?
Let’s figure it out together. Book a free discovery call and we’ll help you map out the best path forward.
Contact Us
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